FAQ
How long does order processing take?
Orders are generally processed within 1–3 business days after successful payment confirmation.
How long does delivery take?
Typical delivery is approximately 7–15 business days after dispatch, although actual delivery times depend on the destination, carrier, customs processing, and other logistical factors.
Can I track my order?
When tracking is available, tracking information will be provided after your order has been shipped.
Can I change or cancel my order?
Please contact us at service@CozyDrape.com as soon as possible.
We will try to accommodate your request, but orders that have already entered fulfillment or been shipped may no longer be eligible for modification or cancellation.
What is your return period?
Eligible items may generally be returned within 30 days of delivery, subject to our Return & Refund Policy.
Where do I return my order?
Do not return an item before contacting customer service.
After your return has been authorized, you will receive instructions for sending it to:
No. 281 Yanhe Road, Shatian Town, Dongguan City, Guangdong Province, China
Building 3, Loading Dock No. 6, First Industry Group Dongguan Shatian Logistics Park
What if my product arrives damaged or incorrect?
Contact service@CozyDrape.com with your order number and photographs showing the issue. Our customer service team will review the situation and assist you.
How will I receive my refund?
Approved refunds are generally returned to the original payment method. Your bank or payment provider may require additional processing time.
What payment methods do you accept?
Available payment methods are displayed during checkout and may include major credit/debit cards and supported digital payment services.
How can I contact CozyDrape?
Email: service@CozyDrape.com
Phone: +86 13073662484
9. WHY CHOOSE US
Why Choose CozyDrape
At CozyDrape, we focus on making online shopping simple, comfortable, and dependable.
Thoughtfully Selected Products
We select products with attention to everyday usability, comfort, style, and value.
30-Day Returns
Eligible products may be returned within 30 days of delivery in accordance with our Return & Refund Policy.
Secure Payments
Our checkout supports secure payment processing through available payment providers.
Trackable Shipping
Tracking information is provided for eligible shipments so customers can follow their orders from dispatch through delivery.
Customer Support
Questions about products, sizing, delivery, returns, or your order? Contact our customer service team at service@CozyDrape.com.