Shipping Policy
At CozyDrape, we aim to provide a clear and reliable shipping experience.
Order Processing
Orders are generally processed within 1–3 business days after payment has been successfully confirmed.
Processing times may be extended during holidays, promotional periods, unusually high order volumes, or circumstances beyond our reasonable control.
Estimated Delivery
Estimated delivery times vary depending on the destination, shipping method, carrier availability, customs processing, and other logistical factors.
Typical delivery time is approximately 7–15 business days after dispatch.
Delivery estimates are not guaranteed and may occasionally be affected by weather, customs inspections, transportation disruptions, or carrier delays.
Order Tracking
When tracking information is available, customers will receive shipping confirmation containing the relevant tracking details.
Tracking information may require additional time after dispatch to become active in the carrier's system.
Incorrect Shipping Information
Customers are responsible for providing accurate and complete shipping information when placing an order.
If you discover an error in your shipping address, please contact us as soon as possible at service@CozyDrape.com.
Once an order has been shipped, we cannot guarantee that the delivery address can be changed.
Lost or Delayed Packages
If your package appears significantly delayed or tracking information indicates a delivery problem, please contact our customer service team. We will assist you in reviewing the shipment and determining the appropriate next steps.
Customs and Import Charges
International shipments may be subject to customs duties, import taxes, or other fees imposed by the destination country or region. Where applicable, these charges are generally the responsibility of the recipient unless otherwise stated during checkout.
Contact Us
Email: service@CozyDrape.com
Phone: +86 13073662484