Return Policy
We want customers to shop at CozyDrape with confidence. Eligible products may be returned within 30 days of delivery, subject to the conditions below.
Return Eligibility
To qualify for a return, the product should:
- Be returned within 30 days of delivery.
- Be unused, unworn, unwashed, and in its original condition.
- Include original packaging, tags, and accessories where applicable.
- Not show signs of damage caused by misuse or improper handling.
For hygiene and safety reasons, certain personal-use, intimate, customized, final-sale, or otherwise non-returnable products may not qualify for return where permitted by applicable law.
Requesting a Return
Before sending a product back, please contact:
Please provide your order number, the item you wish to return, and the reason for the return.
Our customer service team will provide return instructions if your request is eligible.
Do not send a return without contacting us first.
Return Address
Authorized returns should be sent to:
No. 281 Yanhe Road, Shatian Town, Dongguan City, Guangdong Province, China
Building 3, Loading Dock No. 6, First Industry Group Dongguan Shatian Logistics Park
Please confirm the return instructions with our customer service team before shipping your package.
Return Shipping Costs
If the return is due to a defective, damaged, or incorrect product caused by us, we will handle the matter in accordance with the applicable circumstances and law.
For returns due to personal preference, incorrect size selection, change of mind, or other customer-related reasons, the customer may be responsible for return shipping costs where permitted by applicable law.
Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect item, please contact us promptly at service@CozyDrape.com and provide your order number and photographs or other information showing the issue.
We will review the request and provide an appropriate resolution.
Refunds
After your returned item has been received and inspected, we will notify you regarding the status of your refund.
Approved refunds will generally be issued to the original payment method.
Please allow additional time for your bank, credit card provider, PayPal, or other payment provider to process and post the refund.
Exchanges
If you need a different size or product, please contact our customer service team. Exchange availability depends on inventory and the circumstances of the order.
Contact
Email: service@CozyDrape.com
Phone: +86 13073662484